Lower legs

Frequently Asked Questions

General questions

You can send back Swash® products within 30 days after delivery. We will refund the amount paid for the product. Transportation costs (both ways) need to be paid by the customer.

The refund will be initiated as soon as the products are back to Arion’s facilities.
Yes, the delivery note needs be filled out and included to the return.
No, the return cost needs to covered by the customer.
That depends on the insurer but most of the insurances don’t refund.

Please contact us via mail or phone.

Yes, the order amount needs to be above 50€.

The prices shown in the shop include the VAT.

In the Netherlands, orders placed before 15:00h will be delivered the next day.

To Germany within 2-3 days.

We deliver to following countries: Netherlands, Belgium, Germany, Denmark, Spain, Sweden.

Product related questions

No, it is a single use product.

You can find it on the back of the package.

It depends on the product.

Swash® Bathing products, Swash Perineum products, Swash® Refreshing Wipes need to be used within 48 hours.

Yes, on babies older than 3 months.
The Disodium Cocoamphodiacetate in combination with water gently cleanses the skin without leaving any residue.

No, Swash® contains Propylene Glycol, Glycerin, and Tocopherol (Vitamin E). If it is used correctly (8 gloves, one per body part – on both sides), these substances will reduce the dehydration and care for the skin.

All 8 wash gloves are the same, each wash glove can be used for any part of the body.

Swash® products can be used cold and warmed up. If a warm product is desired, a microwave needs to be used.

The instructions are located on the back of the packaging.

Swash® will be thrown away in the garbage, NOT in the toilet or in the throne sink because of the danger of blockage!

Swash® production facilities are located in Heerlen, on the German-Dutch border. Production takes place in a clean room environment (class 7).

No, Swash® is pigment-, soap- and alcohol-free.

Yes, Swash® bathing products can be used for this purpose. The wiping direction should be from the outside to the nose.

Scroll to Top